A system that changes along with the company.
A business system doesn’t end at launch. It is maintained, hosted and extended on a monthly or annual basis, as agreed.
What maintenance includes
Hosting
The system can run on infrastructure provided by CROATELA or on your own servers. Backups and updates are taken care of.
User support
Your people have someone to contact when something doesn’t work or isn’t clear. Every request is logged and followed through to resolution.
Monitoring and updates
The system is monitored and updates are planned. The aim is to catch a problem before it stops the work.
Upgrades
A new report, a new field, a new process step or a new integration. The system changes when the business changes.
Regulatory and external changes
When a regulation changes, or the interface of an external system it connects to, the system is adapted.
Monthly or annual
The maintenance model is agreed based on how much the system is used and how much it changes.
Monthly maintenance
For companies that want regular support and smaller improvements throughout the year.
Annual maintenance
For companies that want a framework agreed in advance for the whole year, including planned upgrades.
Larger changes and new modules
Agreed separately, with a clear scope before work starts.
Frequently asked questions
How much does maintenance cost?
It depends on the size of the system, the number of users, hosting and the level of support you expect. Request an individual quote.
Can we host the system ourselves?
Yes. The system can run on your infrastructure or on hosting provided by CROATELA. The choice depends on your security and access requirements.
Do you take over maintenance of existing systems?
It depends on the system. After reviewing the code and infrastructure, we will tell you whether it can be maintained or whether a different approach makes more sense.
What if we need a new feature?
You describe what you need, the scope is agreed, and it is built into the existing system.
Request an individual quote.
Describe the system you have or are planning and the support you expect. The quote is prepared based on scope.